Voice go-live checklist
Latency, barge-in, entity accuracy, consent, escalation and cost checks before a voice agent takes real calls.
QAProductDeveloper
Measure on real calls
- End-to-end latency from the caller stopping to the agent starting, with your own prompt and voice, under load
- Barge-in stops speech at once and the agent listens
- End-of-turn detection neither cuts people off nor leaves dead air
Get the details right
- Entity accuracy on names, numbers and codes, not only overall accuracy
- Read-back confirmation for important values
- Another channel to send a code by text
- Accents, noise and slow speakers tested (see the voice localization module)
Law and trust
- Say it is an AI in the first sentence
- Recording and consent rules checked for each country and state
- Escalation to a person and its hours
- Behavior when speech recognition fails twice
Cost and operations
- Cost per resolved call measured on real traffic
- Monitoring for latency, interruptions, escalations and failures
- A kill switch and a tested fallback