Guides
Practical answers outside the numbered course. Anything that changes quickly says when it was last verified and what it was checked against.
Chatbot, assistant, agent or copilot? A plain-English guide
The four words are used loosely. Here is what each one means in practice, how much it is allowed to do on its own, and how to choose.
Updated November 3, 2026Frequently asked questions about conversational AI design
48 short answers on conversation design, agents, evaluation, safety, regulation, voice and careers, each linking to the page with the detail.
Verified November 3, 2026AI disclosure and chatbot regulation: a tracker for designers
What the EU AI Act now requires of chatbots and voice assistants, what was delayed and what was not, and a design checklist. Dated and sourced. Not legal advice.
Verified November 3, 2026Messaging and WhatsApp for support: what to design and what to verify
Why messaging channels change the design, what WhatsApp's 2026 policy allows, and a checklist for voice notes, consent and handoff.
Verified November 3, 2026Agentes de IA no WhatsApp: guia rápido para quem desenha conversas
No Brasil, atendimento é conversa no WhatsApp. O que muda no desenho, o que a política da Meta permite e o que conferir antes de lançar.
Updated November 3, 2026Becoming a conversation designer in the AI era
What the job asks for in 2026 listings, how this course maps to those skills, and how to turn the capstone into a portfolio.
Updated November 3, 2026What should stay with a person: calls and decisions an AI agent should not handle alone
A list of the situations to keep with a person, what the assistant should do instead, and four questions to ask before you automate any task.
Verified November 3, 2026Design de IA conversacional: o que o curso cobre e por onde começar
Um mapa em português do curso Conversational AI Design: para quem é, o que cobre, as perguntas mais comuns e o que já existe em português.